TERMS AND CONDITIONS

 

1.Eligibility To Order:

 

• • Age requirement: By placing an order with us, you confirm that you are at least 18 years old or have the consent of a legal guardian to engage in a transaction with our company

• Residential or Business address: Orders can only be placed by individuals or entities with a valid residential or business address. P.O. Box addresses may not be accepted for delivery.

• Order Acceptance: We reserve the right to decline or cancel orders at our discretion due to eligibility issues, payment failures, or product unavailability

 

Payment information:

• Accepted methods: We accept major payment methods including Credit card, Debit card and PayPal account. All payments must be made in £

• Payment Authorization: By placing an order, you confirm that you are authorized to use the payment method provided.

• Security: All payment transactions are encrypted and processed securely. We do not store your payment details.

• Payment issues: If your payment is declined, your order will not be processed. You are responsible for resolving any issues with your payment provider.

All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If your card issuer declined or fails to authorize payment for any reason, we will not be responsible for any resulting delays or failure to deliver your order.

While we take every reasonable precaution to protect your order and payment details, we cannot be held responsible for any loss arising from unauthorized access to the information you provide during the ordering or payment process.

 

2.Delivery Information

 

Free Delivery and Surcharges

Free delivery is available for most UK Mainland postcodes. The surcharges apply to the following area and districts:

Area	District	Area	District
AB	13-14/21-23/30-39/41-45/51-56	PA	PA 20-38/60/80
IV	1-99	PH	11-40/49-50
KW	1-14	BT	1-82
IM	1-99	KA	27-28
PH	41	IE	Southern Ireland
HS	1-9	KW	15-17
PA	42-49/61-78	PH	42-44
ZE	1-3	GY	1-10
JE	1-5

For delivery surcharges to the above area and districts, email us at info@esentialstudio.co.uk before placing your order.

Large Items

Delivery for large items is typically to the ground floor only, and couriers are not required to assist with upper-floor deliveries unless pre-arranged. If assistance is required, please contact us beforehand for a quote.

• Prebooking: Deliveries for large items are prebooked. Customers must confirm or reject booking proposals in a timely manner. Charges may apply for changes made less than three working days before delivery or after dispatch.
• Failed Deliveries: If delivery fails due to access, assistance, or customer unavailability, redelivery or cancellation charges may incur.

 

3.Proof of Delivery and Claims

Couriers are not obligated to enter your property and will provide proof of delivery through images taken at the entrance.

• Non-Delivery Claims: Claims must be made within seven days of the delivery booking or tracking notification. Claims submitted beyond this period will not be entertained.
• Crime Reference: If the courier’s proof indicates delivery but you dispute it, a police crime reference number is required to process the claim.

 

4.Delivery Timing

• Deliveries are made between 7 am and 10 pm, Monday to Sunday, and may include Bank Holidays.
• Specific Time Requests: We do not provide select day or guaranteed weekend deliveries unless specified.

 

5.Customer Responsibilities

1. Ensure sufficient access space for the item and provide safe parking for loading/unloading.
2. Inspect items upon delivery for any visible damage and reject delivery if necessary.
3. Provide accurate shipping addresses at the time of purchase.

 

6.Order Cancellation and Charges

Orders are processed for dispatch as soon as they are received. If canceled after dispatch, a failed delivery charge of £50 – £250 may apply, depending on the item and postcode. Delivery surcharges are non-refundable.

• Standard UK Mainland delivery lead times are 12-28 working days, and estimated times provided on product pages are not guaranteed.

 

7.Fitting Services

Professional  furniture assemblers handle fitting services. Customers must inspect the item after fitting and report issues before signing the completion sheet.

• Space and Access: If the fitting location is unsuitable, alternate arrangements must be made. Charges may apply for failed fittings due to access issues.

 

8.Additional Notes

• Drivers reserve the right to refuse delivery if the area is unsafe.
• Labour charges may apply for assistance if the delivery location is far from the unloading area.
• Couriers are not responsible for unpacking or setting up items unless purchased separately.

Comprehensive Policy for Returns, Damages, and Lost Items

 

1.14-Day Money Back Guarantee

We are proud to offer a 14-Day Money Back Guarantee on all items. If you are not completely satisfied with your purchase, you may return the item within 14 days for a refund or exchange.

 

2.Conditions for Refund or Exchange

• Items must be returned in their original, resalable condition and packaging.
• Photographic proof is required for preliminary inspection. Guidelines will be provided upon request initiation.
• Approved items must be sent to our designated depot for inspection. Refunds or exchanges will be processed following approval.
• A collection service is available at an additional cost, determined by the item, location, and type of service requested.
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3.Exclusions from the Guarantee

• Clearance items, bulk orders, and items purchased with special discounts are ineligible.
• Mattresses, duvets, and other close-contact items can only be returned if unused and in their original packaging.

 

Damaged or Faulty Items

 

1.Reporting Damages

• All damages or faults must be reported within 7 days of delivery. Replacements requested after this period may incur charges.
• For significant visible damage at delivery take pictures, refuse the delivery, and report the issue immediately. Accepting delivery with visible damage implies acceptance of the item as “fit for purpose.”

 

2.Resolution Process

• Replacements, repairs, or partial refunds may be offered based on the specific issue.
• Only damaged parts are replaced, not complete items. Customers must provide accurate part numbers from the instruction manual.
• Items damaged due to mishandling or improper assembly are not eligible for a refund.

 

3.Glass and Mirror Items

• Damage must be reported upon delivery and noted on the courier’s sheet. Claims made afterward will not be entertained.

 

Returns and Collections

 

1.Return Requirements

• Items must be fully repackaged for safe collection.
• A collection service, if selected, will typically occur within 15-20 working days, subject to logistics.
• Refunds are processed within 10 working days of inspection approval and issued via the original payment method or bank transfer.

 

2.Charges and Deductions

• Initial delivery charges are non-refundable for non-faulty items.
• For free delivery orders, a deduction of £30-£200 will apply to cover delivery costs.
• Failed or mismatched collections will incur additional charges.

3.Fitting Services

• Fitting service is only provided within the London area and a separate quote should be obtained by sending an email to info@esentialstudio.co.uk before placing an order.
• Any damage must be reported to the fitter upon job completion and documented with photographic proof within 24 hours.
• Once an item is fitted, it is considered non-returnable unless faulty.
• Flatpack items must be inspected for completeness and condition before assembly. Refunds are not available for assembled items; only replacement parts may be provided.

 

Special Considerations

 

1.Inspection and Acceptance

• Inspect items upon delivery. Use or assembly implies acceptance. Claims for defects after this point may not be entertained.
• Some items may experience minor cosmetic damage during delivery. This does not qualify as a fault unless it significantly impacts functionality or aesthetics.

 

2.Product Representation

• Variations in color, material, or quality between digital representation and the actual product are not considered faults unless there is a clear discrepancy (e.g., ordered blue colour but received grey colour).
• Listed dimensions are approximate and may vary slightly.

 

3.Customer Responsibility

• Check product labels to confirm receipt of the correct item before use or assembly.
• For courier-authorized safe place deliveries, loss or damage claims are waived.
• Payment processing fees for cancellations or change-of-mind returns are non-refundable.

 

4.Additional Information

• Products are not covered by a warranty unless explicitly stated otherwise.
• The risk of damage or loss transfers to the customer upon delivery.
• All refund and replacement decisions are at the sole discretion of our team and are considered final.

Website Data and Content

 

1.Correctness of Content

We make every effort to ensure that the information, product descriptions, images, and prices on our website are accurate. However, we reserve the right to amend any errors or omissions without liability.

2.Ownership and Copyright Claims

The images featured on our site are the property of the individual merchants. We are not accountable for any copyright issues resulting from the use of these images or videos. Any copyright complaints will be assessed, and listings found in violation may be removed or suspended.

3.Copyright Notice

All content on this website, including but not limited to text, images, videos, graphics, logos, trademarks, and designs, is the property of Essentials Studio and its licensors, and is protected by copyright laws. Unauthorized use or reproduction of any content from this site, including distribution, modification, or republication, is strictly prohibited without prior written consent from the owner.

4.Intellectual Property

All intellectual property, including trademarks and service marks, belongs to Essentials Studio or its third-party licensors. Reproduction or use of this property is not permitted without explicit consent.

5.Third-Party Content

This website may feature content owned by third parties. We are not responsible for the accuracy or legality of such content, and use is subject to the third-party’s terms and conditions.

 

General Terms and Conditions

 

1.Order Processing and Cancellations

Each item ordered is processed separately and is mutually exclusive within our system. If you have combined items manually and wish to cancel one due to the unavailability of another item, our standard return policy will apply to each item. This means that any items already dispatched or delivered must be returned at your expense, or a collection fee may apply.

 

2.Delivery from Multiple Sources

If your order contains items from different merchants, these may arrive separately. Additionally, some items may be split into multiple consignments for logistical reasons, so not all parts of your order may arrive together.

 

3.Cancellation Procedure

To cancel an order, you must notify us in writing. If you reject delivery without officially canceling the order, you will be deemed to have accepted the full failed delivery charges in accordance with our purchase terms. Once the item is returned, the order will be automatically canceled, and a refund will be processed, minus any failed delivery charges.

 

4.Delivery Scheduling and Changes

Once a delivery date is confirmed, you are required to accept delivery on that scheduled day. Orders may be loaded onto the delivery vehicle up to two days prior to delivery but will only be unloaded once all deliveries have been completed. To make changes to your delivery schedule, please notify us at least three working days before the planned delivery date.

 

5.Invoices and Receipts

The delivery team does not provide or carry receipts. A copy of your invoice will be automatically emailed to you once your order is placed via our website.

 

6.Product Images

Please be aware that product images are professionally taken and are intended for reference purposes only. The actual product may differ slightly from the image. If you have specific requirements, we encourage you to request images of the actual product before placing your order, subject to availability.

 

7.Support and Chargeback Policies

We recommend using our internal support services to address any issues with your order. If a chargeback or dispute is initiated through your payment provider and the outcome is in our favor, any fees associated with the dispute will be payable by you. If a request is denied by our support team and you receive a refund directly from your payment provider, you must either repay the amount in full or return the item upon receiving the funds. The item must not be discarded without our consent. In cases where necessary, we reserve the right to recover any losses through a county claim.

 

8.Manufacturer Changes

Occasionally, manufacturers may make subtle modifications to products without prior notice. These changes are beyond our control. Returns for such items will only be accepted under our standard returns policy, provided the product is in its original, unused condition with packaging intact, and no assembly has been performed.

 

9.Price Match Policy

We reserve the right to reject any price match requests, as these are subject to various factors. All price match requests must be made before completing the purchase. Price match requests cannot be accommodated after the order is finalized, and no reimbursements or partial refunds will be provided. If you return a product due to price concerns, our standard return procedure will apply.

 

10.Discount Codes and Promotions

Discount codes are valid only for items in the main catalog and do not apply to special offers. We distribute coupon codes through various channels, clearly indicating their terms of use. We rely on customers to use these codes appropriately. If a discount code is used outside of its specified scope, we reserve the right to cancel the order.

 

11.Delivery Delays

While we make every effort to honor our delivery commitments, delays can sometimes occur beyond our control. Essentials Studio will not be held responsible for any late or missed deliveries.

 

12.Product Guarantees and Warranties

Our products do not come with a manufacturer’s guarantee or warranty.

 

13.Limitation of Liability

To the fullest extent permitted by law, Essentials Studio shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of profits, revenue, or data, arising from or in connection with the use of our website or products, even if we have been advised of the possibility of such damages.

 

14.No Liability for Third-Party Content

We are not responsible for any third-party content, links, or services that may be accessed through our website. Any use of third-party content or services is at your own risk, and we disclaim all liability for any damages caused by such third-party materials.

 

15.Accuracy of Information

While we strive to ensure that all information on our website is accurate, we do not guarantee the completeness or accuracy of any content. We are not liable for any errors, omissions, or inaccuracies in the information provided.

 

16.Catastrophe

Essentials Studio will not be held liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of nature, war, terrorism, labor disputes, or technical failures.

 

17.Indemnification

You agree to indemnify and hold Essentials Studio, along with its officers, directors, employees, agents, and affiliates, harmless against any claims, damages, losses, or liabilities resulting from your use of our website, any breach of these terms, or third-party claims related to your actions.